Service quality performance measurement in public/private sectors

Stewart Black, Senga Briggs and William Keogh

Managerial Auditing Journal, 2001, vol. 16, issue 7, 400-405

Abstract: Keywords: Performance measurement, Information, Service, Quality, Public sector, Private sector

Date: 2001
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Persistent link: https://EconPapers.repec.org/RePEc:eme:majpps:eum0000000005715

DOI: 10.1108/EUM0000000005715

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