Process improvement through performance measurement: the balanced scorecard methodology

Dilanthi Amaratunga, David Baldry and Marjan Sarshar

Work Study, 2001, vol. 50, issue 5, 179-189

Abstract: Keywords: Performance measurement, Organizational theory, Process efficiency, Organizational performance

Date: 2001
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Persistent link: https://EconPapers.repec.org/RePEc:eme:wsppss:eum0000000005677

DOI: 10.1108/EUM0000000005677

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