A goals/questions/metrics plan for monitoring user involvement and participation in ERP (...)

Jose Manuel Esteves ()
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Jose Manuel Esteves: Instituto de Empresa

Working Papers Economia from Instituto de Empresa, Area of Economic Environment

Abstract: ERP implementation success is influenced by a large number of factors. User involvement and participation is one of the most cited critical success factors in ERP implementation projects, and one of the most critical ones for their satisfactory outcome. This study attempts to define a set of metrics for monitoring user involvement and participation within ERP implementation projects by using the Goals/Questions/Metrics method. First, a literature review is presented. Second, a framework for monitoring user involvement and participation in ERP implementation projects is proposed. And third, a Goals/Questions/Metrics preliminary plan is proposed to monitor and control user involvement.

Keywords: ERP; Involvement; Participation; Metrics; Goals; Questions (search for similar items in EconPapers)
Pages: 24 pages
Date: 2004-11
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Persistent link: https://EconPapers.repec.org/RePEc:emp:wpaper:wp04-31

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