The Three-Step Test-Interview (TSTI): An observational instrument for pretesting self-completion questionnaires

Tony Hak, K. van der Veer and Harrie Jansen

ERIM Report Series Research in Management from Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam

Abstract: The Three-Step Test-Interview (TSTI) is an instrument for pretesting a self-completion questionnaire by observing actual instances of interaction between the instrument and respondents (the response process). Because this process mainly consists of cognitive processing (‘thinking’) and is therefore hidden from the observer, (concurrent) think aloud is used as a technique for making the thought process observable. The productivity of the TSTI in identifying problems in questionnaires was assessed in three consecutive pilot studies. A manual for the application of the TSTI is appended.

Keywords: cognitive pretesting; questionnaires; survey methodology; think aloud (search for similar items in EconPapers)
JEL-codes: C9 L2 M M10 (search for similar items in EconPapers)
Date: 2004-04-03
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Citations: View citations in EconPapers (1)

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