Collaborative Infrastructures for Mobilizing Intellectual Resources: assessing intellectual bandwidth in a knowledge intensive organization

R. Verhoef and Sadja Qureshi

ERIM Report Series Research in Management from Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam

Abstract: The use of intellectual assets of key professionals to provide customized goods and services is seen to be a key characteristic of knowledge intensive organizations. While knowledge management efforts have become popular in organizations that depend on the knowledge and skills of their employees, it is unclear what the benefits of such efforts are and how these intellectual resources may actually create value for the organization. At the same time, vast information and communication technology infrastructures are being implemented to tap into the diverse intellectual resources to little effect. This paper uses the Intellectual Bandwidth Model originally developed by Nunamaker et al. (2001) to investigate the extent to which do collaborative technologies support the mobilization of intellectual resources to create value for an organization. Following a investigation of the intellectual bandwidth of a large multinational consulting company, this paper provides insight into the role of technology for mobilizing intellectual resources and offers implications for developing infrastructure to support core business processes.

Keywords: (ib); Intellectual Bandwidth; electronic collaboration; interdependence of efforts; uniderstanding (search for similar items in EconPapers)
JEL-codes: L15 M M11 R4 (search for similar items in EconPapers)
Date: 2004-08-11
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