Formulation of KPIs for In-house Design Organization in Japanese Companies (Japanese)

Yuichi Washida, Atsuko Nishigaki, Rui Mao, Ai Higo, Fumiko Yamanouchi and Shusuke Eshita

Discussion Papers (Japanese) from Research Institute of Economy, Trade and Industry (RIETI)

Abstract: Many of the large Japanese companies have in-house design organizations. However, quantitative indicators have not been set for the activity evaluation of such organizations, which has caused various difficulties for corporate management. In particular, when considering the impact of design elements on corporate management, standard quantitative management indicators (Key Performance Indicators: KPIs) are indispensable. In this research, the authors conducted a series of surveys (valid responses: 1579) using a unified questionnaire to determine how the in-house design organizations of 14 leading Japanese companies are evaluated by their internal stakeholders. As a result, it was verified that 7 factors outside of the functions of the conventional design department, including utilization of design thinking and contribution to corporate branding, have been discovered as possible KPIs.

Pages: 12 pages
Date: 2022-06
New Economics Papers: this item is included in nep-dem
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Persistent link: https://EconPapers.repec.org/RePEc:eti:rdpsjp:22025

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