Balancing Service Level Agreement and Costs in Service Operations: A Goal Programming Model

Chauhan Priyank Hasmukhbhai and Ritu Khanna

International Journal of Scientific Research in Science and Technology, 2025, vol. 12, issue 2, 1137-1151

Abstract: In the fast-paced business environment of today, service businesses face a challenging challenge: preserving competitiveness while reducing operational expenses and maximizing Service Level Agreements (SLAs). In this review, another strategy for taking care of this perplexing difficult exercise utilizing Goal Programming (GP) is introduced. By giving a purposeful and versatile structure for direction, the proposed GP model assists specialist co-ops with finding some kind of harmony between controlling functional expenses and fulfilling client assumptions as framed in help level arrangements (SLAs). The review investigates significant parts of administration activities and features how significant it is for costs and SLAs to associate. The methodology considers a few, maybe incongruous Goals, including reaction time, administration accessibility, and asset use, by utilizing Goal programming. The paper presents the model's viability in certifiable help settings through a careful contextual investigation and observational approval, demonstrating the way that it can work on functional proficiency without forfeiting administration quality. Besides, by offering encounters into the trade-offs and agreeable energies among SLAs and costs inside the construction of organization assignments, the audit adds to the combination of data presently in presence. Experts and administration supervisors hoping to work on their functional techniques and pursue better-educated choices can benefit significantly from the review's discoveries. With everything considered, this study presents a shrewd development that deals with our perception of how master affiliations could change costs and SLAs, making the way for a more liberal and brutal help locale. Associations can actually structure the complexity of organization tasks to accomplish a rational approach that appeases both client fears and budgetary restrictions by using the Goal Programming model that is provided here.

Keywords: Balancing; Service Level Agreement; Costs; Service Operations; Goal Programming Model (search for similar items in EconPapers)
Date: 2025
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Persistent link: https://EconPapers.repec.org/RePEc:etm:ijsrst:v12:y2025:i2:id:768

DOI: 10.32628/IJSRST251222671

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