Exploring the Impact of Digitalization on the Social Economy: A Systematic Literature Review

Sara Damavandi and Laura Berardi

MANAGEMENT CONTROL, 2024, vol. 2024/3, issue 3, 61-85

Abstract: Digitalization has a significant impact on the social economy organizations, acting as a key driver of growth and success. This paper aims to explore the effects of digitalization on the social economy. We conducted a thorough systematic review of 40 articles using the PRISMA protocol, and we utilized NVivo software to clas-sify and arrange the identified themes in the studies. Our study demonstrates that digital tools are essential, empowering social economy organizations to achieve their goals with greater confidence. We considered technologies such as Big Data that powerful tools for gaining deeper insights into social issues through advanced analytics, allowing organizations to target their interventions more effectively. Similarly, Artificial Intelligence (AI) contributes to the social economy by auto-mating routine tasks and offering sophisticated solutions to complex social chal-lenges. Another transformative digital tool is blockchain technology, which holds enormous potential to influence this kind of organization. Together, these technol-ogies enable organizations to make informed decisions, enhance transparency, re-duce costs, and drive innovation. At the end of this systematic literature review, we conclude by offering suggestions for further research.

Date: 2024
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