Blockchain Technology and Its Potential to Benefit Public Services Provision: A Short Survey

Giorgio Piccardo, Lorenzo Conti and Alessio Martino ()
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Giorgio Piccardo: Department of Business and Management, LUISS University, Viale Romania 32, 00197 Rome, Italy
Lorenzo Conti: Department of Business and Management, LUISS University, Viale Romania 32, 00197 Rome, Italy
Alessio Martino: Department of Business and Management, LUISS University, Viale Romania 32, 00197 Rome, Italy

Future Internet, 2024, vol. 16, issue 8, 1-22

Abstract: In the last few years, blockchain has emerged as a cutting-edge technology whose main advantages are transparency, traceability, immutability, enhanced efficiency, and trust, thanks to its decentralized nature. Although many people still identify blockchain with cryptocurrencies and the financial sector, it has many prospective applications beyond digital currency that can serve as use cases for which traditional infrastructures have become obsolete. Governments have started exploring its potential application to public services provision, as confirmed by the increasing number of adoption initiatives, projects, and tests. As the current public administration is often perceived as slow, bureaucratic, lacking transparency, and failing to involve citizens in decision-making processes, blockchain can establish itself as a tool that enables a process of disintermediation, which can revolutionize the way in which public services are managed and provided. In this paper, we will provide a survey of the main application areas which are likely to benefit from blockchain implementation, together with examples of practical implementations carried out by both state and local governments. Later, we will discuss the main challenges that may prevent its widespread adoption, such as government expenditure, technological maturity, and lack of public awareness. Finally, we will wrap up by providing indications on future areas of research for blockchain-based technologies.

Keywords: blockchain; smart contracts; public services; metaverse; distributed ledger technology (search for similar items in EconPapers)
JEL-codes: O3 (search for similar items in EconPapers)
Date: 2024
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