Influences of Satisfaction with Telecare and Family Trust in Older Taiwanese People

Chung-Hung Tsai, Yu-Ming Kuo and Shu-Lin Uei
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Chung-Hung Tsai: Department of Health Administration, Tzu Chi College of Technology, 880, Sec. 2, Chien-Kuo Road, Hualien, Taiwan 97005, China
Yu-Ming Kuo: Department of Health Administration, Tzu Chi College of Technology, 880, Sec. 2, Chien-Kuo Road, Hualien, Taiwan 97005, China
Shu-Lin Uei: College of Nursing, Kaohsiung Medical University, 100, Shih-Chuan 1st Road, Kaohsiung, Taiwan 80708, China

IJERPH, 2014, vol. 11, issue 2, 1-10

Abstract: The level of trust given towards telecare by the family members of older people using the service is extremely important. Family trust may be an influential factor in deciding whether to use such services. This study focuses on older people’s satisfaction with telecare and examines their family’s trust in telecare services. Influences on intention to continue using telecare services are also explored. A questionnaire-based survey on 60 communities dwelling older people who had been receiving telecare services in the past two years was employed. This study developed a satisfaction and trust scale based on previous studies. Our results show that older people’s satisfaction with telecare services and families’ trust were influential in decided whether to continue to use of telecare services. These findings can help medical institutions to better insight into the user experience of telecare to help them provide future services that better comply with clients’ desires and requirements.

Keywords: older people; telecare; satisfaction; trust; continued use intention (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2014
References: View complete reference list from CitEc
Citations: View citations in EconPapers (2)

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