The Coaching Black Box: Risk Mitigation during Change Management

William Percy and Kevin Dow
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William Percy: Zeng Associates LLC, Sherida, WY 82801, USA
Kevin Dow: Department of Accounting and Finance, College of Business and Economics, University of Auckland, Auckland 1010, New Zealand

JRFM, 2021, vol. 14, issue 8, 1-18

Abstract: A case study of strategic renewal in the Chinese education market, this paper explores a non-directive coaching model and its impact on risk mitigation, knowledge exchange and innovation in strategic renewal through the application of multi-tiered coaching and manager coaches. Through an ethnographic action research methodology, we ask “Can coaching mitigate organisational risk and increase the likelihood of positive outcomes in change management?” and “Can managers, acting as internal coaches, increase knowledge socialisation and mitigate risk in the change management process?” The paper finds that there is no inherent failure rate in the change management process and that a strategic management approach can mitigate risk liberating managers and organisations to seek to create the collaborative environments that support organisational learning and strategic renewal, thus moving beyond a narrative of failure to one of strategic empowerment and a strategic management approach to risk mitigation. We conclude that a data-driven approach to organisational learning and Professional Learning Communities helps teams to ask the right questions and to mitigate risk through better aligning the organisation to its strategic reality, exploiting organisational learning to achieve competitive advantage and ensuring that systems and processes continue to match the emerging strategic reality.

Keywords: risk mitigation; change management; knowledge management; innovation; knowledge socialisation; people analytics; coaching; team coaching; manager coach; strategic renewal (search for similar items in EconPapers)
JEL-codes: C E F2 F3 G (search for similar items in EconPapers)
Date: 2021
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