Impact of Management Indicators on the Business Performance of Hotel SMEs in Mexico

Antonio Emmanuel Pérez Brito (), Martha Isabel Bojórquez Zapata, Luís Lima Santos () and Conceição Gomes
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Antonio Emmanuel Pérez Brito: Universidad Marista de Mérida, Colonia Temozón Norte, Mérida 97302, Yucatán, Mexico
Martha Isabel Bojórquez Zapata: Universidad Autónoma de Yucatán, Parque Santa Lucia Centro, Mérida 97000, Yucatán, Mexico
Luís Lima Santos: Centre for Tourism Research Development and Innovation (CiTUR), School of Tourism and Maritime Technology, Polytechnic University of Leiria, 2411-901 Leiria, Portugal
Conceição Gomes: Centre for Tourism Research Development and Innovation (CiTUR), School of Tourism and Maritime Technology, Polytechnic University of Leiria, 2411-901 Leiria, Portugal

JRFM, 2025, vol. 18, issue 5, 1-18

Abstract: Empirical studies on management control and business performance are growing. However, a research gap exists regarding the tourism development/hotel small- and medium-sized enterprises (SMEs), particularly in terms of administrative management and organizational functions. Hence, drawing from the principles of management control, specifically about the utilization of business performance evaluation techniques, this study aimed to construct a business performance index for hotel SMEs in the state of Yucatán, Mexico. To this end, the index evaluated multiple variables including investment, profitability, financing sources, operating metrics, and the utilization of financial information. To accomplish the goals, this study administered surveys to the proprietors/administrators of 139 hotel SMEs. It employed a quantitative approach and utilized the multiple linear regression model with the forward technique. Its findings demonstrate that the utilization of financial information and funding sources have the most substantial correlations with business performance. As theoretical and practical implications, a business performance index arose, replying to the needs presented by the Mexican Association of Hotels in Yucatán.

Keywords: indicators; business performance index; financial information; hotel management; SMEs; Mexico (search for similar items in EconPapers)
JEL-codes: C E F2 F3 G (search for similar items in EconPapers)
Date: 2025
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