Experiencing Emotions in Video-Mediated Psychological Counselling Versus to Face-to-Face Settings

Nadine Schaarschmidt and Thomas Koehler
Additional contact information
Nadine Schaarschmidt: Media Centre, Dresden University of Technology, 01069 Dresden, Germany
Thomas Koehler: Department of Vocational Education of the Faculty of Education, Dresden University of Technology, 01069 Dresden, Germany

Societies, 2021, vol. 11, issue 1, 1-10

Abstract: How does using video technology influence the emotional experience of communication in psychological counselling? In this paper, the experience of emotion—as an essential factor in the communication between counsellor and client—is systematically compared for face-to-face and video formats. It is suggested that the research methodology for studying computer-mediated forms of communication links lab and (virtual) reality in an ideal way. Based on a sample of 27 cases, significant differences and their observed effect sizes are presented. The aim of this study is to investigate the emotional experience in direct and mediated interaction and thus to contribute to the systematic search for evidence as to whether and how the emotional experience in psychological counselling interviews changes during video-mediated transmission. The results suggest, among others, that negative emotions are more intense in the video format and positive emotions are intensified in the face-to-face format.

Keywords: video-mediated communication; emotional experience; psychological counselling online; face-to-face versus online communication; video-based counselling; field experiment; human communication (search for similar items in EconPapers)
JEL-codes: A13 A14 P P0 P1 P2 P3 P4 P5 Z1 (search for similar items in EconPapers)
Date: 2021
References: View references in EconPapers View complete reference list from CitEc
Citations:

Downloads: (external link)
https://www.mdpi.com/2075-4698/11/1/20/pdf (application/pdf)
https://www.mdpi.com/2075-4698/11/1/20/ (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:gam:jsoctx:v:11:y:2021:i:1:p:20-:d:515276

Access Statistics for this article

Societies is currently edited by Ms. Farrah Sun

More articles in Societies from MDPI
Bibliographic data for series maintained by MDPI Indexing Manager ().