Effect of Commercialization on Tourists’ Perceived Authenticity and Satisfaction in the Cultural Heritage Tourism Context: Case Study of Langzhong Ancient City

Tonghao Zhang, Ping Yin and Yuanxiang Peng
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Tonghao Zhang: Department of Tourism Management, School of Economics and Management, Beijing Jiaotong University, Beijing 100044, China
Ping Yin: Department of Tourism Management, School of Economics and Management, Beijing Jiaotong University, Beijing 100044, China
Yuanxiang Peng: Department of Tourism Management, School of Economics and Management, Beijing Jiaotong University, Beijing 100044, China

Sustainability, 2021, vol. 13, issue 12, 1-16

Abstract: Although some studies claim that tourism commercialization can promote the authentic experience and behaviour of tourists, there is a lack of empirical support. The main purpose of this study is to identify whether tourism commercialization can positively impact tourists’ perceived authenticity and tourist satisfaction in the context of cultural heritage tourism. We divide tourism authenticity into objective authenticity, constructive authenticity, existential authenticity and postmodern authenticity and propose a relationship model of tourism commercialization, the four authenticities, tourist satisfaction and loyalty. A survey was conducted in Langzhong Ancient City, a representative millennium-old county in China. A total of 618 valid domestic tourist questionnaires were collected. The partial least squares structural equation modelling (PLS-SEM) suitable for theory development was used for the conceptual model validation. The results indicate that tourism commercialization positively affects objective, constructive, existential and postmodern authenticity and tourist satisfaction; the four authenticities positively affect tourist satisfaction, while only objective and existential authenticity and tourist satisfaction positively affect tourist loyalty. Theoretical and practical implications are discussed.

Keywords: tourism commercialization; perceived authenticity; tourist satisfaction; tourist loyalty; cultural heritage tourism (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2021
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (3)

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