COVID-19 and the New Normal of Organizations and Employees: An Overview

Aarthi Raghavan, Mehmet Akif Demircioglu and Serik Orazgaliyev
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Aarthi Raghavan: Lee Kuan Yew School of Public Policy, National University of Singapore, Singapore 259772, Singapore
Mehmet Akif Demircioglu: Lee Kuan Yew School of Public Policy, National University of Singapore, Singapore 259772, Singapore
Serik Orazgaliyev: Graduate School of Public Policy, Nazarbayev University, Nur-Sultan 010000, Kazakhstan

Sustainability, 2021, vol. 13, issue 21, 1-19

Abstract: The COVID-19 pandemic has hit organizations and employees in every sector worldwide in unprecedented ways. It became extremely difficult for organizations and employees across sectors to operate under increased mobility restrictions. The pandemic effectively disrupted previous operational models and imbued changes such as telework and digital adoption that are pervasive and may potentially last beyond the pandemic. Amid these circumstances, it was essential to ask how organizations and employees will sustain themselves in the post-COVID-19 ”new normal”. Although so much research is conducted about COVID-19, there is no comprehensive view of the changes at the meso (organizational) and micro (individual) levels. This article aims to explain this using the emergency-learning-institutionalization-new normal (ELIN) framework, which is based on the timeline of the pandemic. The article aims to bring forth the overall trends in how organizations and employees are adapting to the pandemic, the lessons they have learned, and how they will change and adapt in a post-COVID-19 “new normal”. We have analyzed existing policy papers, articles published in business, public administration, nonprofit journals, and other studies to achieve this. We find an increasing trend towards the adoption of telework and digital tools at both meso- and micro-levels. The effective implementation of telework policies and digital transformation plans at the meso-level will ensure the sustainability of organizations and jobs in the new normal. Although these trends vary across sectors and within and across countries, there is an overall increase in the flexibility of organizations and employees in adopting new solutions, making them more open to innovation. The article makes important recommendations for organizations to make these transitions more sustainable in the medium and long term.

Keywords: COVID-19; pandemic; organizations; new normal; public sector; private sector (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2021
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (5)

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