The Stress-Induced Impact of COVID-19 on Tourism and Hospitality Workers

Sung-Eun Kang, Changyeon Park, Choong-Ki Lee and Seunghoon Lee
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Sung-Eun Kang: Department of Recreation, Parks and Tourism Sciences, Texas A&M University, College Station, TX 77843, USA
Changyeon Park: College of Hotel & Tourism Management, Kyung Hee University, Seoul 02447, Korea
Choong-Ki Lee: College of Hotel & Tourism Management, Kyung Hee University, Seoul 02447, Korea
Seunghoon Lee: Department of Recreation, Parks and Tourism Sciences, Texas A&M University, College Station, TX 77843, USA

Sustainability, 2021, vol. 13, issue 3, 1-17

Abstract: This study explores how COVID-19-induced stress (CID) influences organizational trust, job satisfaction, self-esteem, and commitment in tourism and hospitality organizations. A total of 427 tourism affiliated employees in South Korea participated in an online survey. Using structural equation modelling (SEM), the proposed conceptual model reveals that CID stress in tourism/hospitality employees is negatively related to organizational trust, job satisfaction, and self-esteem which, in turn, is positively related to organizational commitment. CID stress also indirectly affects organizational commitment. The findings have significant strategic implications for tourism and hospitality organizations‒specifically, the provision of instrumental resources (e.g., safety glasses, latex gloves, hand sanitizers, facial masks) to alleviate their employees’ work-related stress during pandemics.

Keywords: Covid-19-induced stress; organizational trust; job satisfaction; self-esteem; organizational commitment (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2021
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (7)

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