Evaluating Library Service Quality of College Libraries: The Perspective of a Developing Country

Khalid Mahmood, Shakil Ahmad, Shafiq Ur Rehman and Murtaza Ashiq
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Khalid Mahmood: Quaid-e-Azam Academy for Educational Development, Rangeel Pur, Multan 53801, Pakistan
Shakil Ahmad: Central Library, Prince Sultan University, P.O. Box No. 66833, Riyadh 11586, Saudi Arabia
Shafiq Ur Rehman: Deanship of Library Affairs, Imam Abdulrahman Bin Faisal University, Dammam 31441, Saudi Arabia
Murtaza Ashiq: Islamabad Model College for Boys H-9, Islamabad 44000, Pakistan

Sustainability, 2021, vol. 13, issue 5, 1-13

Abstract: This study was conducted to measure the quality of the college library services in the Punjab Province, Pakistan, using LibQUAL survey. Data were collected from 998 respondents consisting of the college faculty and the students. The study found that none of the service quality attributes and dimensions met the desired expectations of group users as well as individual users. Significant differences in library service quality based on users’ gender, type and academic discipline were identified. This study is helpful for the Punjab Higher Education Commission (HEC), the college administrations, the college librarians at the local level and the other developing countries as well. It will guide them in future planning, contribute toward improved resource allocation and enhance purposeful utilization of resources.

Keywords: library service quality; college libraries—Pakistan; LibQUAL—Pakistan; library service quality—college; Pakistan (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2021
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

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