The Impact of ‘Compulsory’ Shifting to Use e-Services during COVID-19 Pandemic Restrictions Period on e-Services Users’ Future Attitude and Intention “Case Study of Central European Countries/Visegrád Group (V4)”

Pierre Alassaf () and Zsigmond Gábor Szalay
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Pierre Alassaf: Doctoral School of Economic and Regional Sciences, Hungarian University of Agriculture and Life Sciences, Páter Károly u. 1., H-2100 Gödöllő, Hungary
Zsigmond Gábor Szalay: Department of Agridigitalization and Extension Activities, Institute of Rural Development and Sustainable Economy, Hungarian University of Agriculture and Life Sciences, Páter Károly u. 1., H-2100 Gödöllő, Hungary

Sustainability, 2022, vol. 14, issue 16, 1-17

Abstract: This study takes advantage of COVID-19 experience in regards of ‘compulsory’ shifting toward using e-services to evaluate Central European countries’ citizens’ future attitude and intention to keep using e-services after COVID-19 pandemic precautionary measures end regarding the case study of Visegrád Group (V4) countries: Czech, Hungary, Poland and Slovakia, considering the impact of users’ satisfaction with e-services during that period, taking age and gender as control variables. Total of 354 survey responses used in analyzing distributed questionnaire answers. The study found 84% of V4 countries’ users between 18–35 years old were satisfied and willing to keep using e-services, whereas only 44.5% of 46–55-year-old users have this future willingness, the vast majority of oldest respondents between 56–65 don’t intend to keep using e-services after COVID-19 pandemic precautionary measures end, while only 16.6% having the intention to do so. Moreover, this research finds no impact of gender on e-services satisfaction, attitude and intention in regard to the study. One of the main contributions of this study is raising attention to the decreasing intentions to keep using e-services among users above 35 as their age increases, addressing this weakness is very important to involve older generations in future digitizing-projects and successful e-government implementation.

Keywords: e-services; satisfaction; attitude; intention; COVID-19; Central Europe; Visegrád Group (V4) (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2022
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