Challenges and Strategies for Employee Retention in the Hospitality Industry: A Review

Bilqees Ghani, Muhammad Zada, Khalid Rasheed Memon, Rezwan Ullah, Afraseyab Khattak, Heesup Han, Antonio Ariza-Montes and Luis Araya-Castillo
Additional contact information
Bilqees Ghani: College of Business Management, Institute of Business Management, Karachi 75190, Pakistan
Muhammad Zada: Business School, Henan University, Kaifeng 475001, China
Khalid Rasheed Memon: Graduate School of Business, Universiti Sains Malaysia, George Town 11800, Malaysia
Rezwan Ullah: School of Management and Economics, Beijing Institute of Technology, Beijing 100081, China
Afraseyab Khattak: Institute of Business and Management Sciences, University of Agriculture, Peshawar 53130, Pakistan
Heesup Han: College of Hospitality and Tourism Management, Sejong University, Seoul 05006, Korea
Antonio Ariza-Montes: Social Matters Research Group, Universidad Loyola Andalucía, C/Escritor Castilla Aguayo, 4, 14004 Cordoba, Spain
Luis Araya-Castillo: Facultad de Economía y Negocios, Universidad Andres Bello, Santiago de Chile 7591538, Chile

Sustainability, 2022, vol. 14, issue 5, 1-26

Abstract: Despite the issues that the hospitality industry encounters in retaining talented employees, little attention has been paid to the development of retention strategies, resulting in poor organizational performance and sustainable growth. The current study, therefore, aims to review and discuss the employee retention strategies in the hospitality industry in order to keep talented employees for a longer period of time. The study is based on past literature and peer-reviewed articles published between 2010 and 2020. The databases Web Knowledge, Emerald, Google Scholar, and Science Direct were used to find the relevant papers using the key words such as “Hospitality Industry”, “employee retention”, “employee turnover”, and “employees”. The findings of this study suggest that employee retention is contingent on employee satisfaction, which is comprised of four factors: sustainable positive work environment; sustainable growth opportunities; sustainable & effective communication; and sustainable & effective recruitment and selection practices. The paper contributes to a comprehensive review of the literature on employee retention strategies in the hospitality context. The study proposes a model for the hospitality industry to revamp its recruitment and selection practices in order to retain its employees. Furthermore, the study provides a focused directions that will aid in the establishment of employee retention strategies and practices. It was concluded that satisfied employees are less likely to leave their current job, while unsatisfied employees are expected to leave their current job for a better career opportunity. Managerial implications were also discussed.

Keywords: comprehensive literature review; recruitment and selection; HR practices; employee retention; hospitality industry (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2022
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (8)

Downloads: (external link)
https://www.mdpi.com/2071-1050/14/5/2885/pdf (application/pdf)
https://www.mdpi.com/2071-1050/14/5/2885/ (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:gam:jsusta:v:14:y:2022:i:5:p:2885-:d:762154

Access Statistics for this article

Sustainability is currently edited by Ms. Alexandra Wu

More articles in Sustainability from MDPI
Bibliographic data for series maintained by MDPI Indexing Manager ().