How the COVID-19 Pandemic Affected the Sustainable Adoption of Digital Signature: An Integrated Factors Analysis Model

Ahmad Arif Santosa, Yogi Tri Prasetyo, Firdaus Alamsjah, Anak Agung Ngurah Perwira Redi, Indra Gunawan, Angga Ranggana Putra, Satria Fadil Persada and Reny Nadlifatin
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Ahmad Arif Santosa: Department of Industrial Engineering, BINUS Graduate Program, Bina Nusantara University, Jakarta 11530, Indonesia
Yogi Tri Prasetyo: School of Industrial Engineering and Engineering Management, Mapúa University, Manila 1002, Philippines
Firdaus Alamsjah: Department of Industrial Engineering, BINUS Graduate Program, Bina Nusantara University, Jakarta 11530, Indonesia
Anak Agung Ngurah Perwira Redi: Department of Industrial Engineering, BINUS Graduate Program, Bina Nusantara University, Jakarta 11530, Indonesia
Indra Gunawan: Department of Industrial Engineering, BINUS Graduate Program, Bina Nusantara University, Jakarta 11530, Indonesia
Angga Ranggana Putra: Department of Management, Pertamina University, Jakarta 12220, Indonesia
Satria Fadil Persada: Entrepreneurship Department, Bina Nusantara University, Malang 65154, Indonesia
Reny Nadlifatin: Department of Information System, Institute Technology of Sepuluh Nopember, Surabaya 60111, Indonesia

Sustainability, 2022, vol. 14, issue 7, 1-22

Abstract: Digital signatures have been widely and primarily used for document approval activities during the Coronavirus pandemic in Indonesia. This is the digital equivalent of a handwritten signature or stamped seal, although it provides more inherent security, such as validating the authenticity and integrity of a message, software, or virtual document. Therefore, this study aims to determine factors affecting consumer intention in using digital signatures based on (i) the unified theory of acceptance and use of technology 2, (ii) the theory of planned behavior, and (iii) the information acceptance model. A total of 358 respondents answered the online questionnaire containing 69 question items, with the data analyzed using the structural equation modeling technique to examine the hypotheses. The results showed that the relationship between consumers’ attitudes, perceived behavioral control, subjective norms, and information adoption had the highest and lowest effects on consumers’ behavioral intention. Moreover, the consumers’ attitudes had the most significant effect on their attitudinal intention to use digital signatures. The significant positive impact of these consumers’ attitudes had relevant implications for the sustainable adoption of the signature system. This indicated that an integrating model with the potential of extending to consumers’ intention analysis was established for digital signature adoption in other countries after the post-Coronavirus period.

Keywords: digital signature; consumer intention; Coronavirus pandemic; structural equation modeling; sustainable adoption (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2022
References: View complete reference list from CitEc
Citations: View citations in EconPapers (2)

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