Privatization in Rural Water Supply and Customer Satisfaction: An Empirical Case Study in Vietnam

Nguyen Tuan Anh, Nguyen Huu Dung and Dao Thi Thu
Additional contact information
Nguyen Tuan Anh: Institute for Water Resources Economics and Management, Vietnam Academy for Water Resources, Dong Da District, Hanoi 11515, Vietnam
Nguyen Huu Dung: Faculty of Real Estate and Natural Resources Economics, National Economics University, Hai Ba Trung District, Hanoi 11616, Vietnam
Dao Thi Thu: Institute for Water Resources Economics and Management, Vietnam Academy for Water Resources, Dong Da District, Hanoi 11515, Vietnam

Sustainability, 2022, vol. 14, issue 9, 1-15

Abstract: This article investigates the private sector participation in investment, management, and operation in rural water supply schemes in Vietnam. Different organizations manage rural water supply facilities, including the private sector, public sector, and others. This paper aims to compare the different characteristics affecting user satisfaction of water supply facilities managed by the private sector and the remaining sectors. An ordered logit model was utilized for calculation with the data collected from semi-structure questionnaires with 1200 households using water from rural water supply systems managed by different sectors in Vietnam. The results indicate that the water-user satisfaction with rural water supply projects managed by the private sector is higher than that in other sectors (community, cooperative, commune people’s committee), whereas there is no significant difference in customer satisfaction between systems managed by the public sector and the private sector (enterprise, private management). The water availability and quality of schemes greatly influence the customer satisfaction. Findings from this study provide considerable information for the private sector on how to improve the management and operation of water supply systems efficiently through customer satisfaction assessment.

Keywords: customer satisfaction; privatization; private sector participation; rural water supply; water user (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2022
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (3)

Downloads: (external link)
https://www.mdpi.com/2071-1050/14/9/5537/pdf (application/pdf)
https://www.mdpi.com/2071-1050/14/9/5537/ (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:gam:jsusta:v:14:y:2022:i:9:p:5537-:d:808770

Access Statistics for this article

Sustainability is currently edited by Ms. Alexandra Wu

More articles in Sustainability from MDPI
Bibliographic data for series maintained by MDPI Indexing Manager ().