Influence of Organizational Democracy on Organizational Citizenship Behaviors in Digital Transformation: Mediating Effects of Job Satisfaction and Organizational Commitment for Smart Services

Enver Haskasap (), Tulen Saner, Serife Eyupoglu and Cemre S. Gunsel Haskasap
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Enver Haskasap: Tourism Faculty, Near East University, Mersin 10, Northern Cyprus, Turkey
Tulen Saner: Tourism Faculty, Near East University, Mersin 10, Northern Cyprus, Turkey
Serife Eyupoglu: Business Administration Department, Faculty of Economics and Administrative Sciences, Near East University, Mersin 10, Northern Cyprus, Turkey
Cemre S. Gunsel Haskasap: Maritime Faculty, University of Kyrenia, Mersin 10, Northern Cyprus, Turkey

Sustainability, 2022, vol. 15, issue 1, 1-13

Abstract: This study investigated the influence of organizational democracy on organizational citizenship behaviors in digital transformation, by considering the mediating effects of job satisfaction and organizational commitment for smart services. Exploratory factor analysis (EFA) was conducted to investigate the factors, which was followed by confirmatory factor analysis (CFA) and path analysis to test the hypotheses. The sample consisted of 144 full-time employees of the largest bank in North Cyprus. The findings suggest that organizational democracy had a significant positive direct effect on the job satisfaction and organizational commitment, whereas the direct effect on the organizational citizenship behaviors was not significant. The mediating effect of organizational commitment was found to be significantly positive. Job satisfaction was found not to be a significant mediator. The indirect effect of organizational democracy on the organizational citizenship behaviors was significant.

Keywords: digital transformation; job satisfaction; organizational commitment; organizational citizenship; service quality; smart services (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2022
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