How Job Crafting Affects Hotel Employees’ Turnover Intention during COVID-19: An Empirical Study from China

Jiahui Xu, Chaohui Wang (), Tingting (Christina) Zhang and Lei Zhu
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Jiahui Xu: School of Resources and Environment, Anqing Normal University, Anqing 246133, China
Chaohui Wang: School of Geography and Tourism, Anhui Normal University, Wuhu 241000, China
Tingting (Christina) Zhang: Rosen College of Hospitality Management, University of Central Florida, Orlando, FL 32816, USA
Lei Zhu: School of Resources and Environment, Anqing Normal University, Anqing 246133, China

Sustainability, 2023, vol. 15, issue 12, 1-17

Abstract: Based on self-regulation theory, this study examines the relationship between job crafting, career identity, job engagement, and turnover intention among hotel staff in China amid the COVID-19 pandemic. This research draws on the observations of 1453 hotel employees in China for its empirical data and analysis by SPSS and AMOS. Job crafting positively impacts career identity and job engagement but negatively impacts turnover intention. The turnover intentions of hotel employees are negatively impacted by their feelings of career identity and job engagement. Additionally, the mediating role of career identity and job engagement in the connection between job crafting and turnover intention is further discussed and illustrated. Research on the topic of job crafting in the hotel sector workplace is examined in this study, and its influence on job performance measures is evaluated. Both hotel employees and academics may benefit greatly from this study’s conclusions.

Keywords: hotel employee; job crafting; career identity; job engagement; turnover intention (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2023
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