Impact of Hotel Employees’ Psychological Well-Being on Job Satisfaction and Pro-Social Service Behavior: Moderating Effect of Work–Life Balance

Hyo-Sun Jung, Yu-Hyun Hwang and Hye-Hyun Yoon ()
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Hyo-Sun Jung: Center of Converging Humanities, KyungHee University, Seoul 02447, Republic of Korea
Yu-Hyun Hwang: College of Hotel & Tourism Management, KyungHee University, Seoul 02447, Republic of Korea
Hye-Hyun Yoon: College of Hotel & Tourism Management, KyungHee University, Seoul 02447, Republic of Korea

Sustainability, 2023, vol. 15, issue 15, 1-16

Abstract: This study investigates how deluxe hotel employees’ perceptions of their own psychological well-being impact their job satisfaction and pro-social service behavior. It also examines the moderating effect of work–life balance on the relationship between psychological well-being and job satisfaction. A self-administered questionnaire was distributed to 275 deluxe hotel employees using convenience sampling. First, of the studied sub-factors of employee psychological well-being, positive relationships increased job satisfaction the most, followed by self-acceptance, purpose in life, and environmental mastery. Second, deluxe hotel employees’ job satisfaction positively impacted their pro-social service behavior. Third, the positive effect of one sub-factor of psychological well-being, purpose in life, had a stronger impact on job satisfaction in respondents with high levels of work–life balance. Theoretical and practical implications, as well as limitations and future research directions, are discussed.

Keywords: psychological well-being; job satisfaction; work–life balance; pro-social service behavior; deluxe hotel employee (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2023
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