User Interface Characteristics Influencing Medical Self-Service Terminals Behavioral Intention and Acceptance by Chinese Elderly: An Empirical Examination Based on an Extended UTAUT Model

Qun Wu, Lan Huang () and Jiecong Zong
Additional contact information
Qun Wu: Institute of Universal Design, Zhejiang Sci-Tech University, Hangzhou 310018, China
Lan Huang: Institute of Universal Design, Zhejiang Sci-Tech University, Hangzhou 310018, China
Jiecong Zong: Institute of Universal Design, Zhejiang Sci-Tech University, Hangzhou 310018, China

Sustainability, 2023, vol. 15, issue 19, 1-12

Abstract: Medical self-service terminals (MSTs) offer potential advantages for optimizing workflows and enhancing patient experience in hospitals, particularly for the elderly. Despite this, the uptake of MSTs among older adults in China remains a challenge. This research aims to identify the key factors influencing behavioral intention (BI) to adopt MSTs in this age group, with a particular emphasis on user interface (UI) attributes. We extend the Unified Technology Acceptance and Use Theory (UTAUT) model to include these UI elements. Our empirical analysis examines seven variables, which include three critical UI attributes and four core UTAUT elements. The results highlight the importance of performance expectancy (β = 0.40, p < 0.001), effort expectancy (β = 0.50, p < 0.001), and social influence (β = 0.25, p < 0.05) in shaping BI. Importantly, the design of the user interface shows a strong positive correlation with both performance expectancy (β = 0.89, p < 0.001) and effort expectancy (β = 0.81, p < 0.001). These findings illuminate the complex relationship between objective UI features and subjective UTAUT factors. Our study enriches the understanding of how UI design affects the willingness and acceptance of MSTs, especially among China’s elderly population, emphasizing the need to incorporate their viewpoints for successful technology integration in healthcare.

Keywords: medical self-service Terminals (MST); older adults; unified technology acceptance and use theory (UTAUT); user interface characteristics (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2023
References: View references in EconPapers View complete reference list from CitEc
Citations:

Downloads: (external link)
https://www.mdpi.com/2071-1050/15/19/14252/pdf (application/pdf)
https://www.mdpi.com/2071-1050/15/19/14252/ (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:gam:jsusta:v:15:y:2023:i:19:p:14252-:d:1248456

Access Statistics for this article

Sustainability is currently edited by Ms. Alexandra Wu

More articles in Sustainability from MDPI
Bibliographic data for series maintained by MDPI Indexing Manager ().