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Smart Tea Utensil Design for Improving Beginners’ Tea Brewing Experience

Shuo-Fang Liu, Jui-Feng Chang (), Yu-Ting Hsiao and Chi-Hua Wu
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Shuo-Fang Liu: Department of Industrial Design, National Cheng Kung University, Tainan City 701, Taiwan
Jui-Feng Chang: Department of Industrial Design, National Cheng Kung University, Tainan City 701, Taiwan
Yu-Ting Hsiao: Department of Creative Product Design, Asia University, Taichung City 413, Taiwan
Chi-Hua Wu: Creative Product Design Department, Southern Taiwan University of Science and Technology, Tainan City 710, Taiwan

Sustainability, 2023, vol. 15, issue 20, 1-27

Abstract: In Taiwan, people who enjoy traditional Gongfu tea are becoming older and older, while the younger generation has many alternative beverages to select from. In order to sustainably pass down traditional tea-drinking culture, this study has incorporated concepts and methodologies of the peak-end rule, customer journey maps (CJMs), quality function deployment (QFD), fuzzy analytic hierarchy process (FAHP), and fuzzy comprehensive evaluation based on entropy, resulting in the development of a set of tea utensils tailored for a novice or beginner tea maker with the purpose of improving the tea-drinking experience of the younger generation. In this study, the ranking of the importance in regard to six design requirements turned out to be: enhancing the sniffing experience (0.240); having ergonomic designs that facilitate a smooth process of pouring hot water into the cup (0.205); increasing the ease of storing tea utensils after brewing (0.162); enabling users to more precisely determine the strength of the tea (0.144); increasing fun while pouring tea leaves into the teapot (0.143); and having clearly designated space for placing each tea utensil (0.107). Through the experts’ evaluation, 66.6% of them rated the design outcome as “good” or “very good”, indicating that the innovative tea utensils developed in this study can effectively satisfy users’ needs. This study can be the supplement to the innovation shortage of tea-culture-related studies, establish the research framework in the academic field, and bring more innovation and potential to the field of the tea culture.

Keywords: smart tea utensil set; peak-end rule; customer journey mapping (CJM); quality functional deployment (QFD); fuzzy analytical hierarchy process (FAHP); fuzzy comprehensive evaluation (FCE); entropy; comprehensive weight (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2023
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

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