Addressing Information Consumer Experience through a User-Centered Information Management System in a Chilean University

María Paz Godoy (), Cristian Rusu (), Fuad Hatibovic, Toni Granollers and Jonathan Ugalde
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María Paz Godoy: Carrera de Información y Control de Gestión, Facultad de Ciencias Económicas y Administrativas, Universidad de Valparaíso, Valparaíso 2340000, Chile
Cristian Rusu: Escuela de Ingeniería en Informática, Pontificia Universidad Católica de Valparaíso, Valparaíso 2340000, Chile
Fuad Hatibovic: Escuela de Psicología, Facultad de Ciencias Sociales, Universidad de Valparaíso, Valparaíso 2340000, Chile
Toni Granollers: GRIHO Research Group, Polytechnic School, University of Lleida, 250001 Lleida, Spain
Jonathan Ugalde: Escuela de Ingeniería Civil Informática, Facultad de Ingeniería, Universidad de Valparaíso, Valparaíso 2340000, Chile

Sustainability, 2023, vol. 15, issue 22, 1-21

Abstract: Prior research on the successful design and construction of data visualization systems or information management systems has not fully taken into account the holistic experience of employees working with information within the organization but has centered on specific aspects, such as user experience or data quality, attempting to go against information management quality, as those approaches can significantly influence users’ perceptions and their motivation to effectively use such tools for decision making. This study addresses the information consumer experience (ICX) in a Chilean Higher Education institution through the design and implementation of an user-centric centralized information management system. This system was created using an adapted design thinking methodology with an ICX perspective to identify and integrate the information consumers’ demands and other factors correlated with ICX into the system’s design. The proposed system is a technological extension of an information resource validation process that involves senior data analysts from the Analytics Department and external data analysts from other departments across the organization. This process helps to address data quality and information management quality (IMQ) problems of the organization, representing a centralized data source for all information consumers into the organization, offering consistent, accessible, and good quality data to address daily work and enhance information consumers experience, and managerial work.

Keywords: information management quality; information consumer experience; design thinking (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2023
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