Abusive Supervision and Individual, Organizational Citizenship Behaviour: Exploring the Mediating Effect of Employee Well-Being in the Hospitality Sector

Mahmoud AlZgool (), Qais AlMaamari, Soleman Mozammel, Hyder Ali and Sohel M. Imroz
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Mahmoud AlZgool: Administrative Science Department, College of Administrative and Financial Science, Gulf University, Sanad 26489, Bahrain
Qais AlMaamari: Administrative Science Department, College of Administrative and Financial Science, Gulf University, Sanad 26489, Bahrain
Soleman Mozammel: Department of Management and Marketing, College of Business, University of Bahrain, Zallaq 1051, Bahrain
Hyder Ali: Department of Business Administration, Sukkur IBA University, Sukkur 65200, Pakistan
Sohel M. Imroz: Management, Marketing and Operations Department, David B. O’Maley College of Business, Embry-Riddle Aeronautical University, Daytona Beach, FL 32114-3900, USA

Sustainability, 2023, vol. 15, issue 4, 1-14

Abstract: This study intends to bridge the unattended research gap and add to the knowledge base of ‘human resource management’ regarding the relationships between abusive supervision, and individual organizational citizenship behaviour (OCBI), through the mediation of ‘employee well-being’. For the given purpose, a sample of 250 cases was selected to collect data from non-managerial hotel employees from the metropolitan cities of Pakistan. Given responses were analysed in Smart PLS 3.0. Structural equation modelling (PLS-SEM) was used to conduct the necessary tests regarding measurement model and structural model assessment. The study found statistical support for three of the four hypotheses, confirming the deleterious role of abusive supervision in general and the intervening role of employee well-being. The findings have concluded that abusive supervision is harmful for workplaces, particularly when it comes to employees’ citizenship behaviours. Finally, the predictive relevance and r-squared values for the underlying model were also confirmed.

Keywords: abusive supervision; individual organizational citizenship behaviour; employee well-being; mediation (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2023
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

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