Operationalizing Mass Customization in Manufacturing SMEs—A Systematic Literature Review

Stéphanie Bouchard (), Sébastien Gamache () and Georges Abdulnour
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Stéphanie Bouchard: Department of Industrial Engineering, University of Quebec in Trois-Rivières, Trois-Rivières, QC G8Z 4M3, Canada
Sébastien Gamache: Department of Industrial Engineering, University of Quebec in Trois-Rivières, Trois-Rivières, QC G8Z 4M3, Canada
Georges Abdulnour: Department of Industrial Engineering, University of Quebec in Trois-Rivières, Trois-Rivières, QC G8Z 4M3, Canada

Sustainability, 2023, vol. 15, issue 4, 1-21

Abstract: With the emergence of the fourth industrial revolution, market globalization, and growing customer demands, companies are being forced to rethink their ways of doing business to remain competitive. Small and medium-sized enterprises (SMEs) in the manufacturing sector must also adapt to personalized customer demands. This context forces companies to migrate towards mass customization. The literature proposes several strategies for adapting to this new paradigm but does not offer an implementation sequence for successfully operationalizing mass customization within an SME. Based on a systematic review of the themes surrounding Industry 4.0 and mass customization in the literature, this article aims to highlight the different strategies and factors to be put in place to successfully implement mass customization. This research reveals the lack of a prioritization of factors that favour the operationalization of mass customization. Lastly, the literature does not detail the tools and their levels of maturity resulting from the factors to be implemented. This article highlights the gaps in the literature related to mass customization.

Keywords: Industry 4.0; SME; agility; modular design; mass customization; modularity; digital transformation; supply chain (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2023
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