The Effects of Workaholism on Employee Burnout and Turnover Intent at Deluxe Hotels during the COVID-19 Pandemic: Evidence across Generations

Hyo-Sun Jung, Yoon-Sik Jung and Hye-Hyun Yoon ()
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Hyo-Sun Jung: Center for Converging Humanities, Kyung Hee University, Seoul 02447, Republic of Korea
Yoon-Sik Jung: Center for Converging Humanities, Kyung Hee University, Seoul 02447, Republic of Korea
Hye-Hyun Yoon: Center for Converging Humanities, Kyung Hee University, Seoul 02447, Republic of Korea

Sustainability, 2023, vol. 15, issue 6, 1-16

Abstract: The coronavirus has caused unprecedented damage to the hospitality industry that cannot be compared to those caused by previous global crises. This study hypothesized that employee burnout and turnover intent can vary depending on their perceptions of workaholism, with the assumption that workaholism’s negative impact differs across generations. This study demonstrated that workaholism among hotel employees tends to increase their burnout and turnover intent. The examination of the intergenerational moderating role in the relationship between the influence of workaholism on burnout and turnover intent revealed that compared to Generations X and Y, Generation Z has a stronger negative relationship with workaholism.

Keywords: workaholism; burnout; turnover intent; deluxe hotel; COVID-19; generations (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2023
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