Identifying Critical Indicators in Performance Evaluation of Green Supply Chains Using Hybrid Multiple-Criteria Decision-Making

Changlu Zhang, Liqian Tang and Jian Zhang ()
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Changlu Zhang: School of Economic & Management, Beijing Information Science & Technology University, Beijing 100192, China
Liqian Tang: School of Economic & Management, Beijing Information Science & Technology University, Beijing 100192, China
Jian Zhang: School of Economic & Management, Beijing Information Science & Technology University, Beijing 100192, China

Sustainability, 2023, vol. 15, issue 7, 1-20

Abstract: Performance evaluation of green supply chains (GSC) is an important tool to improve their comprehensive management. Identifying critical indicators is crucial to evaluation. This study examines the critical indicators in performance evaluations of GPC and provides relevant suggestions for managers to improve GSCs’ performances. Firstly, we summarized 24 evaluation indicators from five dimensions—financial value, customer service-level, business processes, innovation and development, and the so-called green level. Secondly, the Delphi method was used to determine the formal research framework. The fuzzy decision-making trial and evaluation laboratory based analytic network process (fuzzy DEMATEL-based ANP) model was applied. The weighted prominence of each indicator was calculated to identify those that were critical, and a causality diagram was constructed for them. Finally, corresponding countermeasures and implications regarding those were put forward. The research results show that the critical indicators include the return rate of net assets, the growth rate of profit, the rate of service satisfaction, market share, production flexibility, and the green consensus. Among them, the green consensus, the growth rate of profit and the rate of service satisfaction form a virtuous circle, leading to the improvement of the overall performance of GSC.

Keywords: green supply chain; performance evaluation; critical indicators; fuzzy DEMATEL-based ANP; MCDM (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2023
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (2)

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