Analyzing the Benefits of Industry 4.0 Technologies That Impact Sustainability 4.0 in Banking Services

Igor Fellype Loureiro Valenca Filgueiras, Fagner José Coutinho de Melo (), Eryka Fernanda Miranda Sobral, Aline Amaral Leal Barbosa, Denise Dumke de Medeiros, Pablo Aurélio Lacerda de Almeida Pinto and Bartira Pereira Amorim
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Igor Fellype Loureiro Valenca Filgueiras: Departamento de Administração, Universidade de Pernambuco, Recife 50100-010, PE, Brazil
Fagner José Coutinho de Melo: Departamento de Administração, Universidade de Pernambuco, Recife 50100-010, PE, Brazil
Eryka Fernanda Miranda Sobral: Departamento de Administração, Universidade de Pernambuco, Recife 50100-010, PE, Brazil
Aline Amaral Leal Barbosa: Departamento de Engenharia de Produção, Universidade Federal de Pernambuco, Recife 50100-010, PE, Brazil
Denise Dumke de Medeiros: Departamento de Engenharia de Produção, Universidade Federal de Pernambuco, Recife 50100-010, PE, Brazil
Pablo Aurélio Lacerda de Almeida Pinto: Departamento de Administração, Universidade de Pernambuco, Recife 50100-010, PE, Brazil
Bartira Pereira Amorim: Departamento de Administração, Universidade de Pernambuco, Recife 50100-010, PE, Brazil

Sustainability, 2024, vol. 16, issue 14, 1-25

Abstract: The main aim of this paper is to analyze, through the Interpretive Structural Modeling (ISM) methodology, the contextual relationships between the systematization of benefits influenced by Industry 4.0 technologies in the banking services sector from the perspective of Sustainability 4.0. The proposed ISM approach was structured based on 14 benefits capable of influencing Sustainability 4.0 in the services sector through I4.0 technologies. The results showed that Macro (5) and Customer (8) benefits have a direct influence on all other S4.0 benefits in the banking sector. The article presents valuable managerial implications for managers of organizations that intend to or currently use 4.0 technologies in the banking services sector. A priori, the search for economic advantages appears to be a catalyst with greater influence on the model. However, this is not entirely evident, since there appears to be a strong interconnection between social, environmental, and economic benefits. This suggests that the search for other attributes beyond financial aspects can generate advantages for the organization considered essential for the type of business explored.

Keywords: technology of industry 4.0; sustainability 4.0; banking services; interpretive structural modeling (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2024
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