Research Driven by User Demand for the Design of a Cross-Border Travel Credential Bag

Shuyun Li, Xizhi Zhang (), Kuohsun Wen and Jiawei Jiang
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Shuyun Li: Department of Product Design, Guangzhou University of Applied Science and Technology, Guangzhou 511300, China
Xizhi Zhang: Design Programme, Faculty of Humanities and Arts, Macau University of Science and Technology, Macao 999078, China
Kuohsun Wen: School of Design, Fujian University of Technology, Fuzhou 350118, China
Jiawei Jiang: College of Education, Jinan University, Zhuhai 519000, China

Sustainability, 2024, vol. 16, issue 21, 1-19

Abstract: Cross-border travel often presents challenges in document storage, which can burden travelers. This study addresses the issue by designing a credential bag that enhances safety, convenience, and environmental sustainability. Utilizing design research, we applied the KANO model to categorize user needs, employed analytic hierarchy process to prioritize these needs, and used quality functional deployment to translate them into specific design elements. The KANO model has identified a total of 18 demand indicators, including “must-be”, one-dimensional, and attractive. An analytic hierarchy process analysis of the secondary indicators found that demands for the security of anti-theft, partition storage of documents, a variety of carrying methods and green sustainability have relatively high weight. The innovative solutions derived from the KANO-AHP-QFD model improve design practices and user experience in document storage. This approach offers a scientific and practical reference for the sustainable development of travel supplies and the luggage industry.

Keywords: kano model (KANO); analytic hierarchy process (AHP); quality functional deployment (QFD); cross-border travel; credential bag (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2024
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