Exploring the Risks of Green Crowdsourcing in South Africa: The Case of Dilivari

John Michael Maxel Okoche (), Anthea Amadi-Echendu, Marcia Mkansi, Wellington Chakuzira and Phumlani Masilela
Additional contact information
John Michael Maxel Okoche: Department of Operations Management, University of South Africa, Pretoria 0002, South Africa
Anthea Amadi-Echendu: Department of Operations Management, University of South Africa, Pretoria 0002, South Africa
Marcia Mkansi: Department of Operations Management, University of South Africa, Pretoria 0002, South Africa
Wellington Chakuzira: Department of Operations Management, University of South Africa, Pretoria 0002, South Africa
Phumlani Masilela: Department of Operations Management, University of South Africa, Pretoria 0002, South Africa

Sustainability, 2024, vol. 16, issue 22, 1-28

Abstract: Green crowdsourcing mobile applications provide an appropriate supply chain coordination mechanism for deliveries, harnessing benefits for people, profits and the environment. Despite the benefits, the risks and challenges associated with green crowdsourcing undermine the social, economic and sustainability benefits of last mile logistics. We undertook an exploration of the risks of using the green crowdsourcing Dilivari mobile application (App) innovation in South Africa. The study used an exploratory research case study research design. The study included 54 respondents with rich, in-depth knowledge, 49 participants for focus group discussions (FGDs) and five key informant interviews. Our study established security, legal, human and connectivity risks associated with this app. We focused on the risks and challenges in the literature including critical emergent risks in a developing country context, compatibility of technology, load shedding, mobile penetration, and data costs. Furthermore, we highlighted the security risks posed by theft, robberies and terrorism.

Keywords: green crowdsourcing; risks; security; human; legal and connectivity risks (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2024
References: View references in EconPapers View complete reference list from CitEc
Citations:

Downloads: (external link)
https://www.mdpi.com/2071-1050/16/22/9699/pdf (application/pdf)
https://www.mdpi.com/2071-1050/16/22/9699/ (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:gam:jsusta:v:16:y:2024:i:22:p:9699-:d:1515955

Access Statistics for this article

Sustainability is currently edited by Ms. Alexandra Wu

More articles in Sustainability from MDPI
Bibliographic data for series maintained by MDPI Indexing Manager ().