Smart Skills for Smart Cities: Developing and Validating an AI Soft Skills Scale in the Framework of the SDGs

Nuriye Sancar () and Nadire Cavus
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Nuriye Sancar: Department of Mathematics, Near East University, 99138 Nicosia, Turkey
Nadire Cavus: Computer Information Systems Research and Technology Centre, Near East University, 99138 Nicosia, Turkey

Sustainability, 2025, vol. 17, issue 16, 1-26

Abstract: Artificial intelligence (AI) soft skills have become increasingly vital in today’s technology-driven world, as they support decision-making systems, strengthen collaboration among stakeholders, and enable individuals to adapt to rapidly changing environments—factors that are fundamental for achieving the sustainability goals of smart cities. Even though AI soft skills are becoming more important, no scale specifically designed to identify and evaluate individuals’ AI soft skills has been found in the existing literature. Therefore, this paper aimed to develop a reliable and valid scale to identify the AI soft skills of individuals. A sample of 685 individuals who were employed in AI-active sectors, with a minimum of a bachelor’s degree, and at least one year of AI-related work experience, participated in the study. A sequential exploratory mixed-methods research design was utilized. Exploratory factor analysis (EFA) identified a five-factor structure that accounted for 67.37% of the total variation, including persuasion, collaboration, adaptability, emotional intelligence, and creativity. Factor loadings ranged from 0.621 to 0.893, and communalities ranged from 0.587 to 0.875. Confirmatory factor analysis (CFA) supported this structure, with strong model fit indices (GFI = 0.940, AGFI = 0.947, NFI = 0.949, PNFI = 0.833, PGFI = 0.823, TLI = 0.972, IFI = 0.975, CFI = 0.975, RMSEA = 0.052, SRMR = 0.035). Internal consistency for each factor was high, with Cronbach’s alpha values of dimensions ranging from 0.804 to 0.875, with a value of 0.921 for the overall scale. Convergent and discriminant validity analyses further confirmed the construct’s robustness. The finalized AI soft skills (AISS) scale, consisting of 24 items, offers a psychometrically valid and reliable tool for assessing essential AI soft skills in professional contexts. Ultimately, this developed scale enables the determination of the social and cognitive skills needed in the human-centered and participatory governance structures of smart cities, supporting the achievement of specific Sustainable Development Goals such as SDG 4, SDG 8, and SDG 11, and contributes to the design of policies and training programs to eliminate the deficiencies of individuals in these areas. Thus, it becomes possible to create qualified human resources that support sustainable development in smart cities, and for these individuals to take an active part in the labor market.

Keywords: artificial intelligence; soft skills; scale; smart city; SDGs; SDG 4; SDG 8; SDG 11 (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2025
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