Evaluating Conflict Management Strategies and Supply Chain Performance: A Systematic Literature Review Within Jordan’s Food Manufacturing Sector

Aydah Almasri (), Ma Ying, Reem Aljaber and Jean Pierre Namahoro
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Aydah Almasri: Business Administration, School of Management, Wuhan University of Technology, Nanhu Campus, Wuhan 430070, China
Ma Ying: Business Administration, School of Management, Wuhan University of Technology, Nanhu Campus, Wuhan 430070, China
Reem Aljaber: Independent Researcher, Wuhan 430070, China
Jean Pierre Namahoro: School of Economics and Management, China University of Gesciences Wuhan, Wuhan 430074, China

World, 2025, vol. 6, issue 2, 1-23

Abstract: This systematic literature review explores how conflict management strategies (CMS) impact supply chain performance (SCP), focusing on the mediating roles of supply chain operational processes (SCOP) and customer-centric green supply chain management (CCGSCM) within Jordan’s food manufacturing sector. Framed within smart city initiatives and sustainable development goals (SDGs 9, 11, and 12), this study addresses critical gaps identified in the literature, particularly the lack of integrated examination of CMS impacts in emerging markets like Jordan. Utilizing thematic analysis, this review consolidates key findings across relevant studies from 2010 to 2025 sourced from top-tier databases. The results reveal that collaboration emerges as the most effective CMS strategy, enhancing stakeholder interactions, operational coordination, and resilience. SCOP significantly mediate CMS–SCP relationships, with logistics and inventory management notably vital in mitigating disruptions. Additionally, CCGSCM is highlighted as pivotal for sustainability and operational efficiency in post-COVID market conditions. The findings offer valuable insights for practitioners and policymakers, providing strategic recommendations for integrating technology-driven and relationship-focused CMS tailored to Jordan’s unique socio-economic context, thereby aligning operational practices with global sustainability goals (SDGs 9, 11, and 12).

Keywords: conflict management; supply chain performance; food manufacturing; supply chain processes; green supply chain; sustainability; Jordan (search for similar items in EconPapers)
JEL-codes: G15 G17 G18 L21 L22 L25 L26 Q42 Q43 Q47 Q48 R51 R52 R58 (search for similar items in EconPapers)
Date: 2025
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