Le rôle de la culture et de la structure organisationnelles dans la servicisation: une étude longitudinale

Sophie Peillon () and Nadine Dubruc ()
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Sophie Peillon: FAYOL-ENSMSE - Département Management responsable et innovation - ENSM ST-ETIENNE - Ecole Nationale Supérieure des Mines de St Etienne - Institut Henri Fayol, Mines Saint-Étienne MSE - École des Mines de Saint-Étienne - IMT - Institut Mines-Télécom [Paris], COACTIS - COnception de l'ACTIon en Situation - UL2 - Université Lumière - Lyon 2 - UJM - Université Jean Monnet - Saint-Étienne, FAYOL-ENSMSE - Institut Henri Fayol - Mines Saint-Étienne MSE - École des Mines de Saint-Étienne - IMT - Institut Mines-Télécom [Paris]
Nadine Dubruc: Mines Saint-Étienne MSE - École des Mines de Saint-Étienne - IMT - Institut Mines-Télécom [Paris], COACTIS - COnception de l'ACTIon en Situation - UL2 - Université Lumière - Lyon 2 - UJM - Université Jean Monnet - Saint-Étienne, FAYOL-ENSMSE - Institut Henri Fayol - Mines Saint-Étienne MSE - École des Mines de Saint-Étienne - IMT - Institut Mines-Télécom [Paris], FAYOL-ENSMSE - Département Management responsable et innovation - ENSM ST-ETIENNE - Ecole Nationale Supérieure des Mines de St Etienne - Institut Henri Fayol

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Abstract: This article focuses on the role that organizational culture and structure play in the servitization of industrial firms. Based on a qualitative approach, we analyze the characteristics of the organizational culture and structure of a mid-cap company in which the service strategy has led to a significant development of service activities. We show that the development of service activities by industrial companies does not necessarily imply that they abandon their product-oriented culture, nor that they create a structure dedicated to services.

Keywords: Servitization; Culture; Structure; Mid-cap company; Servitización; Cultura; Estructura; ETI; Servicisation (search for similar items in EconPapers)
Date: 2023
Note: View the original document on HAL open archive server: https://hal-emse.ccsd.cnrs.fr/emse-04132505v1
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Published in Recherches en sciences de gestion, 2023, 155, pp.105-129. ⟨10.3917/resg.155.0105⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:emse-04132505

DOI: 10.3917/resg.155.0105

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