Efficiency of Online Dispute Resolution: A Case Study

Bruno Deffains () and Yannick Gabuthy ()
Additional contact information
Bruno Deffains: BETA - Bureau d'Économie Théorique et Appliquée - INRA - Institut National de la Recherche Agronomique - UNISTRA - Université de Strasbourg - UL - Université de Lorraine - CNRS - Centre National de la Recherche Scientifique
Yannick Gabuthy: BETA - Bureau d'Économie Théorique et Appliquée - INRA - Institut National de la Recherche Agronomique - UNISTRA - Université de Strasbourg - UL - Université de Lorraine - CNRS - Centre National de la Recherche Scientifique

Post-Print from HAL

Abstract: The emergence of the Internet as a commercial phenomenon has resulted in an explosion of interest in Online Dispute Resolution. Online Dispute Resolution (ODR) consists of a variety of settlement methods which use the electronic environment to resolve conflicts. The aim of the paper is to evaluate the economic performance of a specific process elaborated by one of the main companies in the ODR world: Cybersettle. Cybersettle is a technology-administrated process in which an automated algorithm evaluates bids from the parties and settles the case if the offers are within a prescribed range. While Cybersettle offers an interesting alternative to the legal recourse, our analysis shows that the proposed settlement system plagues human interaction and creates some crucial inefficiencies. The implications of these results are then used to discuss the competition on the market for electronic justice and the potential role of reputation mechanisms.

Keywords: Online Dispute Resolution; Regulation of Internet; Electronic Commerce; Bargaining (search for similar items in EconPapers)
Date: 2006
References: Add references at CitEc
Citations:

Published in Communications & stratégies, 2006, 4 (60), pp.201-224

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-00279141

Access Statistics for this paper

More papers in Post-Print from HAL
Bibliographic data for series maintained by CCSD ().