eGovernment: Does IT save time?

Olivier Glassey ()
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Olivier Glassey: IDHEAP - Institut de hautes études en administration publique - Swiss Public Administration Network

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Abstract: The goal of this paper is to define a methodological approach to investigate the following issues. - Do eGovernment tools and applications save time? - Do they support the provision of better services? What are these new and betters services (if any)? What purpose do they serve? What is their added value? - What is the perception of citizens: do they realize or not that services are better and quicker? Do they respond to actual needs? We will not try to answer all these questions and will focus on (i) modelling services; (ii) measuring the time gained; (iii) and measuring the perceptions of citizens. This framework is still in preliminary stages and has not yet been validated in practice.

Keywords: eGovernment; conceptual framework; usability; perceived usefulness (search for similar items in EconPapers)
Date: 2010-09-08
Note: View the original document on HAL open archive server: https://hal.science/hal-00599187
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Published in 32nd EGPA Annual Conference, Sep 2010, Toulouse, France

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