Le contrôle des temps et des délais dans les services communaux

François Meyssonnier () and Caroline Tahar ()
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François Meyssonnier: LEMNA - Laboratoire d'économie et de management de Nantes Atlantique - IEMN-IAE Nantes - Institut d'Économie et de Management de Nantes - Institut d'Administration des Entreprises - Nantes - UN - Université de Nantes
Caroline Tahar: LEMNA - Laboratoire d'économie et de management de Nantes Atlantique - IEMN-IAE Nantes - Institut d'Économie et de Management de Nantes - Institut d'Administration des Entreprises - Nantes - UN - Université de Nantes

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Abstract: The study of delivery and waiting times management in public services of two innovative municipal corporations reveals which activities could be driven with classical concepts and tools of services management control and specific public activities for which instrumental transfer from private firms is not so convincing.

Keywords: Management control; municipal corporations; delivery time; waiting time; Contrôle de gestion; services; mairies; temps; délais (search for similar items in EconPapers)
Date: 2011-05-10
Note: View the original document on HAL open archive server: https://hal.science/hal-00650556
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (2)

Published in Comptabilités, économie et société, May 2011, Montpellier, France. pp.cd-rom

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