Argumentative Agents for Service-Oriented Computing

Maxime Morge (), Bromuri Stefano (), Francesca Toni (), Jarred Mcginnis (), Paolo Mancarella () and Kostas Stathis
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Maxime Morge: LIFL - Laboratoire d'Informatique Fondamentale de Lille - Université de Lille, Sciences et Technologies - Inria - Institut National de Recherche en Informatique et en Automatique - Université de Lille, Sciences Humaines et Sociales - CNRS - Centre National de la Recherche Scientifique, SMAC - Systèmes Multi-Agents et Comportements - CRIStAL - Centre de Recherche en Informatique, Signal et Automatique de Lille - UMR 9189 - Centrale Lille - Université de Lille - CNRS - Centre National de la Recherche Scientifique, Dipartimento di Informatica [Pisa] - UniPi - University of Pisa [Italy] = Università di Pisa [Italia] = Université de Pise [Italie], DI - Dipartimento di Informatica [Pisa] - UniPi - University of Pisa [Italy] = Università di Pisa [Italia] = Université de Pise [Italie]
Francesca Toni: Department of Computing - Imperial College London
Jarred Mcginnis: Logomachy Ltd - DCS - Department of Computer Science - King‘s College London
Paolo Mancarella: DI - Dipartimento di Informatica [Pisa] - UniPi - University of Pisa [Italy] = Università di Pisa [Italia] = Université de Pise [Italie], no affiliation - no affiliation
Kostas Stathis: Department of Computer Science [Royal Holloway] - RHUL - Royal Holloway [University of London]

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Abstract: In this paper, we claim that the online selling can be improved if the experience of the customer is closer to the one in a retailing store. For this purpose, we aim at providing a virtual selling agent that is proactive and adaptive. Our proactive dialogical agent initiates the dialogue, uses marketing strategies and drives the inquiring process for collecting information in order to make relevant proposals. Moreover, our virtual seller is adaptive since she is able to adjust her behaviour according to the buyer profile.

Date: 2013
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Citations: View citations in EconPapers (1)

Published in Multiagent Systems and Applications, Springer, pp.217-255, 2013

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-00826480

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