La capacité d’appropriation, une capacité organisationnelle immatérielle négligée dans l’adoption des systèmes d’information et de gestion

Roxana Ologeanu-Taddei, Karine Gauche (), David Morquin and Rodolphe Bourret
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Roxana Ologeanu-Taddei: MRM - Montpellier Research in Management - UPVM - Université Paul-Valéry - Montpellier 3 - UPVD - Université de Perpignan Via Domitia - Groupe Sup de Co Montpellier (GSCM) - Montpellier Business School - UM - Université de Montpellier
Karine Gauche: UMR MOISA - Marchés, Organisations, Institutions et Stratégies d'Acteurs - Cirad - Centre de Coopération Internationale en Recherche Agronomique pour le Développement - INRA - Institut National de la Recherche Agronomique - Montpellier SupAgro - Centre international d'études supérieures en sciences agronomiques - CIHEAM-IAMM - Centre International de Hautes Etudes Agronomiques Méditerranéennes - Institut Agronomique Méditerranéen de Montpellier - CIHEAM - Centre International de Hautes Études Agronomiques Méditerranéennes - Montpellier SupAgro - Institut national d’études supérieures agronomiques de Montpellier, Montpellier SupAgro - Centre international d'études supérieures en sciences agronomiques
David Morquin: CHRU Montpellier - Centre Hospitalier Régional Universitaire [Montpellier]
Rodolphe Bourret: CHRU Montpellier - Centre Hospitalier Régional Universitaire [Montpellier]

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Abstract: This paper focuses on the appropriation capacity of the information and management systems (IMS). This capacity includes the ability to provide organizational support to users and to define concerted indexing rules while leaving them autonomy for their adaptation. We show that the formalization of this capacity by organizations is often overlooked when implementing these systems. We illustrate our ideas with two case studies, carried out in two French public professional bureaucracies. In both cases, we find underuses, misuses and workarounds of the IMS, related to a coercive adoption and not a real IMS appropriation. We explain these results by the fact that appropriation, and thereby the appropriation capacity, are neglected. To prevent the association of the appropriation capacity only with additional costs, we propose to integrate the appropriation capacity within the intangible assets of the organization.

Date: 2015
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Published in Innovations - Revue d’économie et de management de l'innovation, 2015, 47, pp.79-100. ⟨10.3917/inno.047.0079⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-01157292

DOI: 10.3917/inno.047.0079

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