From ventriloquism to high reliability: Object of activity and figures’ significance

Jérémy Eydieux () and Cédric Raimondeau
Additional contact information
Jérémy Eydieux: LEMNA - Laboratoire d'économie et de management de Nantes Atlantique - IEMN-IAE Nantes - Institut d'Économie et de Management de Nantes - Institut d'Administration des Entreprises - Nantes - UN - Université de Nantes
Cédric Raimondeau: LEMNA - Laboratoire d'économie et de management de Nantes Atlantique - IEMN-IAE Nantes - Institut d'Économie et de Management de Nantes - Institut d'Administration des Entreprises - Nantes - UN - Université de Nantes

Post-Print from HAL

Abstract: This paper presents the results of a communicational study of High Reliability Organizations (HRO). Starting from a gap in the HRO literature, we seek to deepen the understanding of communicational nature of interactions within HROs. In particular, we contribute to the question related to the track: What forms of talk do we find in organizational practice, and how do they differ in shaping and constituting organizational phenomena in our study of reliability? We draw on the concept of ventriloquism (Cooren, 2010) and examine its impact and importance on the production of high reliability. We base our work on two empirical case studies. The first concerns heavy handling activity in a naval defense industry, and the second concerns the care provided to demented patients in a short-term geriatric ward. We use actor network theory, or ANT (Latour, 2005), to build an original analysis framework of ventriloquism that qualifies the figures in terms of "actor", "actant" or "object." Through a comparative approach, we show that ventriloquism can serve or disserve the high reliability of an organization. Specifically, we demonstrate that the nature of the object of activity (Engeström, 1987) is a crucial element for the relevance of ventriloquism. We describe the impact of ventriloquism on HROs and build a preliminary typology of talk practices that foster it. We conclude by discussing the theoretical, methodological and practical contributions of our research.

Keywords: high reliability organizations; ventriloquism (search for similar items in EconPapers)
Date: 2015-07-02
Note: View the original document on HAL open archive server: https://hal.science/hal-01230865v1
References: View references in EconPapers View complete reference list from CitEc
Citations:

Published in 31st EGOS Colloquium, Jul 2015, Athens, Greece

Downloads: (external link)
https://hal.science/hal-01230865v1/document (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-01230865

Access Statistics for this paper

More papers in Post-Print from HAL
Bibliographic data for series maintained by CCSD ().