PwC, une prise de notes efficace

Marie-Anne Bia Figueiredo ()
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Marie-Anne Bia Figueiredo: IMT-BS - DSI - Département Systèmes d'Information - TEM - Télécom Ecole de Management - IMT - Institut Mines-Télécom [Paris] - IMT-BS - Institut Mines-Télécom Business School - IMT - Institut Mines-Télécom [Paris], LITEM - Laboratoire en Innovation, Technologies, Economie et Management (EA 7363) - EESC-GEM Grenoble Ecole de Management - UEVE - Université d'Évry-Val-d'Essonne - TEM - Télécom Ecole de Management

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Abstract: In 1989, the consulting firm Price Waterhouse launched the first project of Lotus Notes Groupware. From the implementation of this technology, the company expected a "revolution" of the ways of organizing work, based on collaboration and knowledge sharing. From a technical point of view, the project was, at that time, considered an exploit: 10.000 licenses have been deployed within two years. What about the expected organizational change? How had it been managed? We propose an updated and original reading of this knowledge management success story through the change management issue.

Keywords: I.S. project; Change management; Knowledge management; Risks analysis; Resistance to change; Projet S.I.; Gestion du changement; Gestion des connaissances; Analyse des risques; Résistance au changement (search for similar items in EconPapers)
Date: 2013
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Published in Revue des Cas en Gestion, 2013, Management des systèmes d'information, 9, pp.25-37

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-01262827

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