Compliance with basic rules: the challenge of dialogical, enabling and disciplinary management

Le respect des règles élémentaires: enjeu d'un management dialogique, habilitant et disciplinant

Gérard Koenig (), Isabelle Vandangeon-Derumez (), Marie-Claire Marty, Yves Auroy and Jean-Paul Dumond ()
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Gérard Koenig: IRG - Institut de Recherche en Gestion - UPEM - Université Paris-Est Marne-la-Vallée - UPEC UP12 - Université Paris-Est Créteil Val-de-Marne - Paris 12
Isabelle Vandangeon-Derumez: IRG - Institut de Recherche en Gestion - UPEM - Université Paris-Est Marne-la-Vallée - UPEC UP12 - Université Paris-Est Créteil Val-de-Marne - Paris 12
Marie-Claire Marty: Service de Santé des Armées
Yves Auroy: Service de Santé des Armées
Jean-Paul Dumond: IRG - Institut de Recherche en Gestion - UPEM - Université Paris-Est Marne-la-Vallée - UPEC UP12 - Université Paris-Est Créteil Val-de-Marne - Paris 12

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Abstract: Lying between two traditions of thought, one of which states that rules must always be respected (Weber, 1921), and the other that they can never be respected, this research suggests a third possibility, a contingent approach that distinguishes two types of rules: complex ones that cannot be scrupulously respected, and basic ones that are supposed to be strictly observed. Since the first type has been extensively studied, most of this article is devoted to basic rules and how they can be managed. In connection with collaborative management research carried out in a hospital in Île-de-France, we studied three activities: monitoring of peripheral venous catheters, sorting of healthcare waste and costing of hospital stays. After analysing breaches of basic rules for these activities, we propose corrective action of various kinds according to function, level of innovation and level of application. Regarding the latter, we have applied the recommendation of Reason (1997) which involves dealing with the problem of non-compliance with rules at three different levels: the organisational, engineering and individual levels. Whereas interventions carried out at the individual level have been widely discredited by studies of complex technological systems, our research shows their value when the relative simplicity of the situation makes it possible to formulate basic rules. Based on the observations made before and after implementing our proposed actions, we suggest adopting an approach to managing breaches of basic rules that we describe as dialogical, involving two complementary and antagonistic aspects: an enabling aspect and a disciplinary aspect.

Keywords: Rules; Non-compliance; Collaborative management approach; Contingent approach; Approche contingente; Recherche collaborative à visée managériale; Règles; Manquements aux règles (search for similar items in EconPapers)
Date: 2016
Note: View the original document on HAL open archive server: https://hal.science/hal-01377087v1
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

Published in M@n@gement, 2016, 19 (1), pp.1-45

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-01377087

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