Adoption of in-store mobile payment: Are perceived risk and convenience the only drivers?

Gwarlann de Kerviler (), Nathalie Demoulin () and Pietro Zidda
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Gwarlann de Kerviler: LEM - Lille économie management - UMR 9221 - UA - Université d'Artois - UCL - Université catholique de Lille - Université de Lille - CNRS - Centre National de la Recherche Scientifique
Nathalie Demoulin: LEM - Lille économie management - UMR 9221 - UA - Université d'Artois - UCL - Université catholique de Lille - Université de Lille - CNRS - Centre National de la Recherche Scientifique

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Abstract: Smartphones are changing the way consumers shop, even in brick-and-mortar settings. This study explores consumers' adoption of proximity mobile payment technology (p-m-payment), which enables them to pay with their smartphones for purchases in a physical store. With a perceived value perspective, the authors identify utilitarian, hedonic, and social benefits and financial and privacy risks as key drivers. They also investigate differences compared with the drivers of more familiar mobile shopping usages and highlight the role of experience. The paper discusses implications for both mobile and channel research and recommendations to help retailers take advantage of p-m-payment technology.

Keywords: Proximity mobile payment; In-store experience; Perceived value (search for similar items in EconPapers)
Date: 2016-07
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Citations: View citations in EconPapers (62)

Published in Journal of retailing and consumer services, 2016, 31, pp.334 - 344. ⟨10.1016/j.jretconser.2016.04.011⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-01526066

DOI: 10.1016/j.jretconser.2016.04.011

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