Les formes d'innovation publique par le design: un essai de cartographie

Jean-Marc Weller () and Frédérique Pallez
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Jean-Marc Weller: LISIS - Laboratoire Interdisciplinaire Sciences, Innovations, Sociétés - INRA - Institut National de la Recherche Agronomique - UPEM - Université Paris-Est Marne-la-Vallée - ESIEE Paris - CNRS - Centre National de la Recherche Scientifique
Frédérique Pallez: CGS i3 - Centre de Gestion Scientifique i3 - Mines Paris - PSL (École nationale supérieure des mines de Paris) - PSL - Université Paris Sciences et Lettres - I3 - Institut interdisciplinaire de l’innovation - CNRS - Centre National de la Recherche Scientifique

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Abstract: Over the past decade, public services have introduced innovative approaches of a new kind, formally breaking with the managerial reforms hitherto deployed. The concrete forms that these initiatives can take seem varied, but they invest techniques sharing a similar family resemblance, with a same banner of "service design". But in what extent do they share such an assertion ? Based on which issues ? As part of an ANR research project entirely focused to these new forms of public innovation (FPI), the authors of this article suggest to outline the main feature of this unprecedented landscape. From a 200 cases database, the challenge here is to provide readers with a description of the phenomenon of the emergence of these innovations "by design" carried out over the last ten years in very different public institutions. Four types of FPI are identified.

Keywords: Users; Service Design; Innovation; Administration; Public services; Services publics; Design de service; Usagers (search for similar items in EconPapers)
Date: 2017-03
Note: View the original document on HAL open archive server: https://hal.science/hal-01541439v1
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Published in Sciences du Design, 2017, Design et Innovation publique, 5

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