Construction and validation of a hybrid model to measure perceived public service quality (PSQ)

Marcel Guenoun, Kiane Goudarzi () and Jean-Louis Chandon ()
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Marcel Guenoun: CERGAM - Centre d'Études et de Recherche en Gestion d'Aix-Marseille - AMU - Aix Marseille Université - UTLN - Université de Toulon
Kiane Goudarzi: CERGAM - Centre d'Études et de Recherche en Gestion d'Aix-Marseille - AMU - Aix Marseille Université - UTLN - Université de Toulon
Jean-Louis Chandon: INSEEC - Institut des hautes études économiques et commerciales | School of Business and Economics

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Date: 2016-01-06
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Published in International Review of Administrative Sciences, 2016, 82 (1), pp.208 - 230. ⟨10.1177/0020852315570551⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-01795761

DOI: 10.1177/0020852315570551

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