Service encounter dimensions ‐ a dyadic perspective: Measuring the dimensions of service encounters as perceived by customers and personnel

Jean-Louis Chandon (), Pierre‐yves Leo and Jean Philippe
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Jean Philippe: SBM offshore

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Date: 1997-03
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Published in International Journal of Service Industry Management, 1997, 8 (1), pp.65 - 86. ⟨10.1108/09564239710161088⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-01801334

DOI: 10.1108/09564239710161088

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