L’évaluation des services publics par la satisfaction des usagers et les valeurs des citoyens: le cas d’un baromètre du service public municipal

A. Carton, Jérôme Dupuis () and S. Saint-Pol
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Jérôme Dupuis: LEM - Lille économie management - UMR 9221 - UA - Université d'Artois - UCL - Université catholique de Lille - Université de Lille - CNRS - Centre National de la Recherche Scientifique

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Date: 2015-04
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Published in François Meyssonnier (dir.). Le pilotage des services publics, Presses universitaires de Rennes, pp.57-78, 2015

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